Privacy Policy

Hero's Life Quest is operated by CoreForge Studios LLC, doing business as Core Forge Studios. The app is intended for parent-managed families with children ages 9 and older. This policy explains how information is collected, used, protected, and handled when a parent or guardian creates and manages a household account.

Parent-Managed Accounts

Before a new household can save child profiles or use cloud backup, the adult account owner receives a direct notice, confirms that they are the parent or legal guardian, authorizes the described data practices, and completes a store transaction used as part of the parent-verification process. The app records the notice version, consent date, consent method, and a store transaction reference. Core Forge Studios does not receive full payment-card information.

Parent-only areas require the account owner's password. A successful check opens parent controls temporarily, and the password is not stored by the app for that temporary access session.

If the parent or guardian does not consent, the app does not upload a child profile, profile picture, or child-created content. The adult account owner can request deletion of the account information used to present the consent request.

Data We Collect

• Account information: email address, authentication identifier, and account creation details.
• Character data: character names, avatars, profile images, settings, progress, levels, stats, quest progress, routines, radar items, goals, top 10 lists, affirmations, journals, pathways, achievements, and storyline progress.
• Family and relationship data: family membership references, content recommendations assigned to a character, and information entered in Eternal Ties.
• Media provided by a parent or guardian: profile pictures taken with the device camera, and profile pictures or custom avatars chosen from the device photo library.
• Usage and progress data: completion records, streaks, and rollups needed to show in-app progress.
• Subscription data: subscription product, household character allowance, trial or subscription status, renewal and expiration information, promotion identifiers, and transaction references supplied by the app store. Core Forge Studios does not receive full payment-card information.
• Diagnostic data: error messages, stack traces, app version, device type, operating system, and related technical details used to diagnose crashes and app failures.

How We Use Data

We use this information to provide the app experience, sync and restore progress across devices when authorized, calculate progress and statistics, improve reliability, protect accounts, verify household subscriptions and parent consent, respond to support requests, and process account or data deletion requests. We do not use children's personal information for targeted advertising.

Data Sharing

We do not sell personal data. Information may be processed by service providers used to operate and distribute the app:

• Supabase provides authentication, database, and file storage services.
• Expo and EAS provide app build and distribution tooling.
• Sentry may provide production crash and error reporting when it is enabled for a release.
• RevenueCat processes subscription status and purchase entitlements so household access can be shared across the user's devices.
• Apple and Google provide app distribution and may provide platform crash diagnostics.

Supabase, RevenueCat, Apple, and Google process information that is necessary to provide account storage, encrypted backup, synchronization, subscriptions, and app distribution. Sentry processes limited crash information only when crash reporting is enabled for a release. These providers are permitted to process the information only to provide their contracted services to Core Forge Studios or as otherwise required by law.

When enabled, Sentry is configured without session replay, screenshots, performance tracing, default personal information, or diagnostic breadcrumbs. Core Forge Studios does not intentionally send character names, journal entries, routines, relationship information, email addresses, or other user-created content to Sentry.

We may also disclose information when legally required or when necessary to protect users, the app, or Core Forge Studios.

Data Storage and Security

We use reasonable administrative and technical safeguards intended to protect user information. Network connections use encryption in transit. Sensitive app content can use one of three protections selected by the account owner:

• Encrypted Cloud Backup is the recommended default. Sensitive content is encrypted before storage and the recovery key is protected separately so the household can restore it on another device.
• On This Device Only keeps sensitive content on the current device. Count-only activity information may still be stored for progress and statistics.
• End-to-End Encrypted Cloud encrypts sensitive content with a recovery key controlled only by the household. Core Forge Studios cannot recover this content if the key and authorized devices are lost.

Sensitive content includes journals, radar items, Eternal Ties, goals, Top 10 lists, positions, affirmations, and routine checklist content. Other operational account, subscription, character, progress, and safety information may still be stored in the cloud as described in this policy. No online service can guarantee absolute security.

Cloud-backed app information is retained while an account remains active and only as long as reasonably necessary to provide the app, meet legal obligations, resolve disputes, prevent fraud, or protect users. Some information is cached locally on an authorized device for fast loading and offline use.

Verified requests to delete an account or identified personal app content are completed in active production systems within 30 days. Deleted information may remain in access-restricted backups for up to 90 days before those backups expire or are overwritten. Backup copies are not used to restore a deleted account. Limited transaction, consent, security, fraud-prevention, or legal records may be retained longer only when required for the stated purpose and do not include child-created content unless preservation is legally required.

Children's Privacy and Parent Choices

A parent or legal guardian manages the household account and should create and control each child profile. Parents may review the information associated with their household, change sensitive-data protection, correct profile information, request a copy of account information, revoke future cloud collection, or request deletion of a character or the entire account. Parent-protected actions require the account password.

Children should not enter personal contact information or information about other people unless their parent or guardian has approved it. Account owners should only add pictures and information that they have permission to use.

Core Forge Studios does not condition a child's participation on providing more personal information than is reasonably necessary for the app activity. Content created inside Hero's Life Quest is not posted to public, family, or guild libraries, and the app does not provide child-to-child or child-to-stranger messaging. Library content available in the app is created or approved through separate adult-controlled services.

Account Deletion

Users can request account deletion from Options/Settings in the app or follow the instructions on the account deletion page. When a deletion request is verified, the account and associated personal app data will be deleted within 30 days unless limited retention is legally required or necessary for security, fraud prevention, or unresolved support obligations.

Deleting an app account does not automatically cancel a subscription managed by Apple, Google, or another payment provider. Users should cancel through the applicable subscription-management page before deleting the account. Payment providers may retain transaction records for financial, fraud-prevention, and legal obligations.

Changes to This Policy

We may update this policy as the app or its services change. The current version and its effective date will remain available on this page.

Contact

Core Forge Studios
Legal operator: CoreForge Studios LLC
Mailing address: 7999 S 830 E, Sandy, UT 84094, United States
Phone: +1 (801) 633-0218
Email: coreforgestudiossupport@gmail.com
Support: Hero's Life Quest Support